Privacy policy

CrecheHub is software that creches (daycare centres) in South Africa use to run their creche: children's records, attendance, fees, communication with parents, and the creche's Facebook page and Instagram account. Each creche is the responsible party for the information of its children, parents and staff; CrecheHub processes it on the creche's behalf, as required by the Protection of Personal Information Act (POPIA).

What information we hold

• Children: name, date of birth, class, attendance, health and safety notes, photos (only with the parents' consent).
• Parents and guardians: names, ID numbers, contact details, people allowed to collect the child, payments and fees.
• Staff: names, contact details, clock-in times, documents the creche needs by law.
• Messages sent to the creche by WhatsApp or Facebook Messenger, and the replies.

Facebook and Instagram

When a creche connects its Facebook page, CrecheHub receives an access key for that page (and the Instagram business account linked to it) so that the creche can publish posts, read and answer comments and Messenger messages, and see page statistics from inside CrecheHub. We use this only for these features of that creche. We never sell this data, use it for advertising, or share it with other creches. Access keys are stored encrypted. A creche can disconnect its page at any time in CrecheHub (Facebook & Instagram → Settings → Disconnect), and anyone can remove CrecheHub under Facebook Settings → Business integrations; we then delete the stored access.

Photos of children are only posted to Facebook or Instagram when the child's parent has agreed to "Photos on Facebook & Instagram" in the parent app. Children's full names are never posted with photos.

How we keep it safe

Data is stored on servers in our hosting account, behind logins; private files are kept outside the public website; passwords are hashed and access keys encrypted. Only the creche's own staff can see the creche's information.

Your rights

You may ask the creche to see, correct or delete your information. Parents can change their consent answers in the app at any time. You can also contact us, or lodge a complaint with the Information Regulator (South Africa).

Deleting your data

To remove the Facebook connection, disconnect the page in CrecheHub or remove CrecheHub in your Facebook settings — Facebook then tells us to delete it and gives you a confirmation code you can check on this page. For any other deletion, contact your creche or us.